Summary of Position
Responsible for delivering the desired Guest Experience by ensuring guest rooms and hotel areas are clean and ready, with a keen eye for detail and cleanliness. Develops the Housekeeping team, manages supply inventory and places new orders, maintaining good communication and relationships with outsourced suppliers and internal teams, while working closely with the Front Office Manager and Supervisors. The Housekeeping Manager provides leadership and support to Supervisors and is involved in budgeting, performance reviews and staff development.
Role & Responsibility
- Leads the Housekeeping team to deliver the desired Guest Experience.
- Teaches, coaches, supports and develops Assistant Managers, Supervisors, Agents and seasonal staff in the department. Conducts annual reviews and provides feedback.
- Ensure cleanliness and readiness of guest rooms and hotel areas such as lobby, bathrooms, ski area, spa/onsen and corridors, with meticulous attention to detail.
- Manages supply inventory and maintains adequate supply stocks, communicating regularly with the Director of Rooms and reporting new orders promptly.
- Fosters effective communication and maintains strong relationships with outsourced suppliers such as housekeeping staff, linen and laundry providers.
- Collaborates closely with internal teams including the Front Office, Concierge, Reservations, Facilities and Accounting departments to ensure seamless operations.
Qualification & Requirement
-
5+ years of front-line management experience in a 5-star hotel or full-service property, including leading a team and involvement in laundry and inventory.
Knowledge & Skill
- Experienced in the property industry with a record of career growth, leadership, and outstanding performance.
- Able to communicate ideas clearly and effectively.
- Works effectively in stressful, high-pressure situations, with bilingual proficiency and knowledge of OPERA (PMS).
To Apply
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