Summary of Position
Provide exceptional guest service by fulfilling special requests, offering information about property and area amenities, coordinating with relevant departments, ensuring guest satisfaction, and maintaining professionalism, confidentiality, and company standards.
Role & Responsibility
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Respond to guest requests for special arrangements or services (e.g., transportation, reservations) by coordinating with appropriate providers.
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Address special requests from guests with unique needs and follow up to ensure their satisfaction.
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Provide guests with information about the property, nearby amenities, and special events or activities.
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Handle guest calls, messages, requests, questions, or concerns by recording and processing them accurately.
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Contact the relevant department (e.g., Bell service, Housekeeping) to resolve guest issues.
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Review shift logs and daily memo books, ensuring all important information is documented.
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Follow company policies, maintain a professional appearance, uphold confidentiality, and protect company assets.
Qualification & Requirement
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5+ years of front-line management experience in a 5-star hotel or full-service property, including leading a team and involvement in budgeting and reporting
Knowledge & Skill
- Japanese N1 proficiency is a must
- Driving licenses is required
- Willing to work flexible hours, including weekends, holidays, and late nights, both individually and as a team player.
- Experienced in training, with a strong background in the property industry, demonstrating leadership and exceptional performance.
- Excels in high-pressure situations, has excellent guest service skills.
To Apply
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