CAREERS

Summary of Position Responsible for delivering the desired Guest Experience by ensuring guest rooms and hotel areas are clean and ready, with a keen eye for detail and cleanliness. Develops the Housekeeping team, manages supply inventory and places new orders, maintaining good communication and relationships with outsourced suppliers and internal teams, while working closely with the Front Office Manager and Supervisors. The Housekeeping Manager provides leadership and support to Supervisors and is involved in budgeting, performance reviews and staff development. Role & Responsibility Leads the Housekeeping team to deliver the desired Guest Experience. Teaches, coaches, supports and develops Assistant Managers, Supervisors, Agents and seasonal staff in the department. Conducts annual reviews and provides feedback. Ensure cleanliness and readiness of guest rooms and hotel areas such as lobby, bathrooms, ski area, spa/onsen and corridors, with meticulous attention to detail. Manages supply inventory and maintains adequate supply stocks, communicating regularly with the Director of Rooms and reporting new orders promptly. Fosters effective communication and maintains strong relationships with outsourced suppliers such as housekeeping staff, linen and laundry providers. Collaborates closely with internal teams including the Front Office, Concierge, Reservations, Facilities and Accounting departments to ensure seamless operations. Qualification & Requirement 5+ years of front-line management experience in a 5-star hotel or full-service property, including leading a team and involvement in laundry and inventory. Knowledge & Skill Experienced in the property industry with a record of career growth, leadership, and outstanding performance. Able to communicate ideas clearly and effectively. Works effectively in stressful, high-pressure situations, with bilingual proficiency and knowledge of OPERA (PMS). To Apply Please click here to apply or contact us by email if you have any inquries.

Summary of Position Manages the operations for the Front Office on the overnight shift, exceeding guest expectations and ensuring efficient operations. Provides regular updates and detailed reports to the FOM and Executive Team. Responds promptly and courteously to guest requests and complaints, taking appropriate action to ensure guest satisfaction. Coordinates shift duties, assign tasks, and conducts regular checks to maintain standards and address any issues. Role & Responsibility Acts as the Manager on Duty of the overnight shift. Is responsible for the security and safety of all guests and staff on the overnight shift. Is Knowledgeable on all emergency procedures and can executive these procedures in emergency situations. Delivers an exceptional Guest Experience. Regularly interacts with guests to gather feedback on products and services, addresses guest complaints, and responds to online feedback. Manages guest complaints by listening, empathizing, analyzing, and ensuring appropriate service recovery. Oversees overnight operations, completes check-ins/outs, reviews guest credit and folios, checks billing instructions, performs date roll, creates reports for distribution and prepares check-out and arrival reservations for the following day. Has a deep understanding of all support departments and understands all roles to cover duties if needed. Provides training and ensures smooth communication within the team. Qualification & Requirement 2+ years of front-line operations experience in a five-star hotel or full-service property, including working with a team and assisting guests. Knowledge & Skill Willing and able to work exclusively overnight hours, including weekends and holidays. Must be extremely dependable and punctual. Handles stressful, high-pressure situations effectively, with excellent guest service skills and problem-solving abilities. Works well individually with little or no supervision. Ability to make decisions with little or no guidance. Bilingual with a driver's license and knowledge of OPERA (PMS). To Apply Please click here to apply or contact us by email if you have any inquries.

Summary of Position Provide exceptional guest service by fulfilling special requests, offering information about property and area amenities, coordinating with relevant departments, ensuring guest satisfaction, and maintaining professionalism, confidentiality, and company standards. Role & Responsibility Respond to guest requests for special arrangements or services (e.g., transportation, reservations) by coordinating with appropriate providers. Address special requests from guests with unique needs and follow up to ensure their satisfaction. Provide guests with information about the property, nearby amenities, and special events or activities. Handle guest calls, messages, requests, questions, or concerns by recording and processing them accurately. Contact the relevant department (e.g., Bell service, Housekeeping) to resolve guest issues. Review shift logs and daily memo books, ensuring all important information is documented. Follow company policies, maintain a professional appearance, uphold confidentiality, and protect company assets. Qualification & Requirement 5+ years of front-line management experience in a 5-star hotel or full-service property, including leading a team and involvement in budgeting and reporting Knowledge & Skill Japanese N1 proficiency is a must Driving licenses is required Willing to work flexible hours, including weekends, holidays, and late nights, both individually and as a team player. Experienced in training, with a strong background in the property industry, demonstrating leadership and exceptional performance. Excels in high-pressure situations, has excellent guest service skills. To Apply Please click here to apply or contact us by email if you have any inquries.

MUWA NISEKO's affiliated company is currently hiring a Real Estate Development Associate. Please review the details and send your resume if you are interested.